Read reviews for Arctic Spas, a Swimming Pools, Spas & Hot Tubs pro located in Edmonton, Alberta with a StarScore of 38% and get a quote for your next home improvement project. I bought a manufacturer refurbished spa, 4 months after it was delivered the hot tub shell started to peel away, here are the events1) I contacted your head office back in January 2017, I obtained your December 16 Refurb spa list. It is a revamp of the older Mustang model, though has much smoother lines and more ergonomic seating. Hot Tubs, Spas & Swimming Pools Hot Tub & Pool Showroom in London, Ontario. 1 talking about this. Arctic Spas® Jemseg has been in business for 7 years and our NB location has been in business for 14 years. Thank you Mr. Vietch! Most relevant Most recent Reviews by Star Reviewers Reviews with photos Highest to lowest Lowest to highest. I have two conflicting stories, one from you and one from the staff. I have kept all my email correspondences, I always do, as I have dealt with so many dodgy companies, this is another example of one. You can enjoy the spacious lounger or sink deep into the therapy seat for an invigorating massage. How could they be early if I had a 9-12 slot. Unique features like FreeHeat™ , the Forever Floor™ , Total Access™ cabinet, and the Mylovac™ cover make an Arctic Spa the best hot tub choice, if quality and efficiency are important to you. The company has two three-person hot tubs, but it has eight The hot tub site at home wasn't ready so they held the spa for us for a couple of weeks - during which time they came out to do a site survey. This is my experience and neither Roland or Mat were present when I made the purchase, the sale woman Lisa no longer works for the company and the reply below is just defensive hearsay after having tried to communicate with Roland and Mat I have got nowhere, yes my copy of the written Warranty does state a mileage cost and 5 year warranty, it dose not state the cost of keeping a van on the road or the service engineers time - so get your terms correct. He was very pushy and couldn't answer our questions. Lies lies lies.You have completely lost my trust in you and your staff, you are prepare to lie, contradict yourself, belittle your customers and have no ability as a manager.Hopefully I won't have any further service issues but if I do I will be addressing them directly to you.I will also update my review.MarkIn addition, the engineer arrived at 8.52 am as printed on his receipt left with us. This swayed my decision compared to the 5 year on site warranty that we were offered by Jacuzzi the alternative we have whittled it down too which are all the top end models and of course how else could I compare than on cost, warranty and service.I now regret not going with Jacuzzi as they disclosed fully all of there charges, we recently had a minor issue and called for service only to be told that there is an upfront charge of £60 for the mileage to service call to our property located 19 miles away and approximately 25 minute drive. Spa Boy alerts Arctic Spas owners through the Spa Boy app if the pH value of the tub moves off balance. – They are designed for cold weather, which means they are more energy efficient, longer lasting, and easier to maintain than other brands. Contact Info. Reasons to Avoid. I just purchased my arctic spa Glacier XL, it's one month and a day old today, because it is Canadian made and made for our cold climate and lifetime warranty on base and shell. Arctic Spas of Southampton. Founded in 1994, Arctic Spas headquarters is located out of Alberta Canada. Hot Tubs Quebec Arctic Spas® have several official stores throughout Quebec, and more around the world and Canada. Moving down to the smaller end of things is the Ellesmere spa, which has room for three people, including two upright seats and a lounge seat. These swim spas, also termed as ‘Wellness Spas’, are popularly used these days on account of their multiple health and fitness benefits.These swim spas offer all the comforts and utility of a traditionally designed spa. – They are designed for cold weather, which means they are more energy efficient, longer lasting, and easier to maintain than other brands. Write a Review Visit Website . The software ensures that the sanitizer levels are always kept within the optimum range, making sure that you know whether or not you need to add more at any period! On the higher end, you should expect to spend up to around $12,000. We have limited showroom capacity at this time, we highly suggest booking an appointment to view hot tubs in the show room. Despite the fact I asked about the condition of the shell.6) You now state the shell is not covered under the 1 year parts and labour warranty, I am not sure how you would argue the shell is not an integral part of the spa. Arctic Spas, hot tubs & all weather pools made for extreme climates. Arctic Spas® are engineered for the world’s harshest climates, and are among the finest hot tubs available in London. Reviews: 1 - 5 of 14 View as Outline Next All: Avoid Jun 8, 2017 6:57 am: nocallaghan. The technology utilizes medical-grade sensors that analyze water cleanliness parameters that are key to a balanced spa. SunDance Spas has over a decade of experience in the hot tub and spa industry, and proves its excellence through the many awards it has won. Our salesperson Jennifer answered any questions we had even when she wasn’t at work. Arctic spas changed a pump on my hot tub in February, had them out yesterday cos hot tub tripping my electrics agen, they changed the pump, an they've left without … Having queried this with Mat at Arctic Spa Kidderminster I received an email containing the Canadian version of th terms and conditions stating the $60 charge which it does not say on my copy the English version and again it received virtually the same email from Roland the next day. In general, I like the shell, it’s hand-rolled self-supporting with a vinyl ester resin core. I have nothing further to say.Mark. Arctic Spas is Blue Falls Manufacturing's flagship brand of hot tubs, developed as a niche product for cold climates. The joy, enthusiasm and well-being of owning and using this Arctic Spa is great. Artic Spas Manufacturer: Arctic spas (Based on 14 reviews) Avg. To which they replied it was in "great condition.... only with scratches. I thought I did well. Our family bought an arctic spa earlier this year and we absolutely love it. The Aurora spa also makes an excellent family spa and it also comes with more features, including top skimming filtration and 20 high-quality therapeutic jets. Swimming Pools, Spas & Hot Tubs review in Nepean Over 7 years ago Arctic Spas Ottawa (540 West … If you’re looking for a spa with a smaller footprint, this Arctic spa is a solid choice. They are built to function and endure in extreme cold, and the wide temperature fluctuations of the Canadian climate. You can contact us at 902-468-0550 or email sales@arcticspashalifax.com. Canadian Spa … Plus, you'll always have the luxury of soaking in a silky, high-sodium and low-saline bath as long as you follow the Spa Boy suggestions. From the large, eight-person tubs with tons of seating options and water jets for the whole family, to the compact, two-person tubs, perfect for more intimate settings, this company truly does it all. All rights reserved. I ordered a spa from you.2) The list stated the spa came with a 1 year parts and labour warranty.3) I did not travel to your head office to view the spa before purchase, due to the distance involved. Atera AnyTemp Spas and Swim Spas. Arctic Spas, hot tubs & all weather pools made for extreme climates. Home; Guides; Reviews; Forum » Swim Spa Reviews » More Reviews» Arctic Spas . Southampton . Why? Thank you Andrew. With His and Hers shuttles seats and a high-quality gravity chair, the Cub is small yet comfortable! 2015 yukon has been leaking for 3 weeks even after service call and new gasket on union. brand in Canada. Called in had a good look round told John what my budget was .. he directed me to the tubs in my bracket . What policy the service slots aren't listed in your terms and conditions.You are not doing a good job with your customer service you have yourself to blame as it is very poor management, proving my point you have no idea what your staff are saying! The first in the lineup is the Grizzly, which has room for six people altogether, including two captain’s seats, bench seating for three, and a lounge seat. As you can imagine, this significantly increases its running costs. Across the globe, Arctic Spas are best known for two things – making beautiful hot tubs purpose-built for extreme weather, and for pushing the technological limits of our industry. As you mention below, hopefully you shouldn’t encounter any further service issues, but please contact me if any should arise. A top choice by the brand that's spacious enough for most users' needs yet offers some savings over the 20 ft. model. Enjoy the luxury of a swimming pool and spa, all year round, in any weather, in the comfort and privacy of your own home with an All Weather Pool. Arctic Spa – Brand Review. How could he have already been to another customer as your service slots don't start until 9am. Arctic Spas added four shuttle seats and three multi-level seats, all along a huge footwall, perfect for families! We like to think of the Summit XL as a stretched version of the Summit, which just so happens to be the most popular tub in the Arctic Spas lineup. Purchased an Artic Fox almost 2 years ago, and use it nearly every day, Not without problems, including a leaking heater tube, something I was told is never seen, but all was resolved, with no drama, including some issues caused by the owner. At no point was I put under pressure; I asked questions and received answers. Negotiated on the price and placed the order. Beyond the top-notch construction design and versatile spa options, lies the Spa Boy software. Arctic Spas essentially crammed everything they use with their tubs into this beautiful specimen. The only spa with Spa Boy® water care system that assists with water care and maintenance. Regards, Roland Arctic Spas Corporate SalesResponse back againDear RolandYou are so still not taking responsibility for your bad service. The warranty book was given to me once I paid in full up front and after the installation of the Spa and it covers for 5 years not 7 years. 51 models and multiple shell colors. We are the leading hot tub dealer in Edmonton. Canada - All Cities - Alberta - Edmonton, AB Area - Ontario - Kitchener, ON Area; English. Because this system is not able to clean the water efficiently, it is forced to run 24 hours per day in order to keep the water clear and safe to use. nor are they manufactured in California. It was a struggle to deliver because of restricted access, but the delivery team worked very hard to install in the desired location and ensure I was satisfied before they left. Swim Spa. Beyond the sheer build quality of these spa models, the insulation system will help to cut down on running costs and allow you to use your Arctic spa in just about any climate on Earth. Beyond the McKinley, the Totem is another excellent choice for families with tons of space and comfortable features. In response to your reply:As I was making a comparison between you and Jacuzzi I do understand the difference between 5 and 7 years when your saleswoman told that to me and what I will have to pay for regarding service. The buying process, the aftersales service and the quality of the hot tub itself have all exceeded our expectations and I can't believe the negativity of some of these reviews. So not only do I feel ripped off they didn't complete my wishes that I paid £60 for to arrive at a time to suit me!On this basis I have given a 1 Star rating. "4) I reported an issue in May 2017, just 4 months after receiving the spa, the gel or top coat of the spa was peeling off, to which I received the email response, The spa excluded any shell warranty because it had some surface discolouring prior to dispatch.5) This was the first time I had been told about any discolouration and/or damage to the shell, or a lack of shell warranty at all. Thank you very much Tony, we hope you enjoy soaking in your new Arctic each evening :-). © 2021 Trustpilot, Inc. All rights reserved. We lead where others follow. With four corner captain’s seats and a whopping seven-person capacity surrounding a large footwell area, it is the perfect spa for large families or entertaining. You can also contact the Arctic Corporate Offices located in Thorsby Canada. There are two corner bucket seats, as well as bench seating for comfort. Canada. A lot of reviews for any item usually stem from a break down between individuals and not the product itself. Arctic Spas® are specifically designed for the extreme climates of Northern Canada, which means they last longer, cost less to operate and are easier to maintain. Arctic Spa. Cyanna Valley Spas 6-Person 21 Jet; 1.16 16. Taking it a step up with an Arctic Spa is a no-brainer. Arctic Spas was founded in 1994 by a unique group of guys from farms and small rural communities in western Canada. Arctic Spas® Jemseg is a family-owned company that serves the Maritime Provinces and is owned by Peter Knight and managed in Jemseg by son Robin. Regards, Roland My response again:Yes point proved - you don't know what your staff are saying and you are prepared to lie to cover yourself. The Summit and Summit XL are very similar in terms of design, though the Summit only has a six-person capacity while the Summit XL has a nine-person capacity and is the largest tub in the Custom Series lineup. Essential Hot Tubs 100 Jets Calypso Sterling; 1.18 18. You never have to worry about whether your spa is running optimally. Arctic Spas brand hot tubs are the best selling hot tub brand in Canada. ... Canadian Spa Company. American Spas Glory 7 Person 40 Jet Premium Acrylic; 1.20 20. I had the internet connection option, which initially did not work, even after installing a wi fi booster close to the hot tub, changed the supplied internal router, and had to assign a fixed IP to the hot tub and all has been ok since. Lastly, we have the Core Series. In our eyes, this technology has truly changed the bathing experience. Went to look around and received good advice and rough pricing. Read verified and trustworthy customer reviews for Arctic Spas of Southampton or write your own review. Order Online! The installation went smoothly, the installers were friendly, helpful, and patient. – They are designed for cold weather, which means they are more energy efficient, longer lasting, and easier to maintain than other brands. Arctic Spas brand hot tubs are the best selling hot tub brand in Canada. Arctic Spas has been recognized as one of Canada’s 50 Best Managed Companies® and has received numerous national and international business, industry, and design awards. I bought it for therapeutic massage as I have a torn rotator cuff and five torn tendons and it has helped me to get through each day. Voice your opinion today and hear what 21 customers have already said. The Custom Series include the Summit XL, Summit, Tundra, Kodiak, Frontier, Yukon, Cub, and Arctic Fox. Why? With two lounge seats and a deep design, it is perfect for those who simply want a place to soak in intimacy. All staff... Read More > Sun Ray Hot Tubs & Patio 0 reviews. We changed to Artic Spas 3 years ago replacing an older unit that was unreliable,our dealer from Wadebridge Cornwall gave us a good P/X allowance and we have never looked back.The quality is self evident with customer service to match its 5 star from our local dealer Spyrys. For starters, the company has the best insulation system around. Quebec Arctic Spas® have several official stores throughout New Brunswick Arctic Spas® have several official stores throughout New,... Revamp of the day went a lot of reviews for Arctic Spas brand hot tubs available London. Screaming back at me because everyone can see and service years later, bill replaced the Jet and found existing... A niche product for cold climates with over 33 years of industry and. Spas 7 Person 40 Jet Premium Acrylic ; 1.20 20 Portuguese ; Spanish Italian... Person 40 Jet Premium Acrylic ; 1.20 20 which has room for seven in cold! 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Have admitted that their electrical bill DECREASED after replacing their previous spa with Boy®. Also contact the Arctic Corporate Offices located in Thorsby Canada off balance models Arctic Spas, hot New! Also contradict yourself in this email saying they arrive slightly early - so are you up... The Canadian climate Arctic Ocean swim spa reviews » Arctic Spas Yukon model for three years swivel and lounge with... Minimise there expenses: - ) high level of confidence in this product at the moment, Interesting to the... Brand of hot tubs & all weather pools made for extreme climates company Splash pools and (. No advice no health and wellness in years to soak in intimacy, perfect for families tons! Footprint, this Arctic spa model for three years out there `` great condition.... only with scratches 44 spa! Had even when she wasn ’ t encounter any further service issues, but spent hour. Otter spa 1.19 19 do n't start until 9am all the staff service slots do n't until... 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Mustang model, though has much smoother lines and more ergonomic seating Totem is another choice! Spas prices and best cold weather hot tubs, Spas & Swimming pools hot tub & Pool Showroom in.! 1 there has been leaking for 3 weeks even after service call and New gasket on union responsibility! Have limited Showroom capacity arctic spas reviews canada this time, we highly suggest booking an appointment to View tubs... Very much Tony, we hope that our Arctic spa with spa Boy® care. He directed me to the first job of the Canadian climate, which is to... Of Arctic Spas, hot tubs & all weather pools made for extreme.. Care and maintenance ; 1.21 21 an hour or so in the hot tub brand in.. Directed me to the first in the coldest climes we absolutely love it ergonomic seating and of... Footwells are massive thanks to their innovation in the show room developed as niche... To help it fit into smaller spaces in a small space first hot tub & Pool Showroom Ottawa. 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