4. Join to Connect Dover Saddlery. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies. Share your voice on ResellerRatings.com 87 Dover Saddlery reviews. We love to see our customers out showing their ponies. Our leadership team is comprised of dedicated people committed to Dover, the Dover Employees,and our customers. To make your holiday shopping easier, we’ve rounded up some of our favorite items, whether you’re looking for stocking stuffers or show-stoppers — we even added a few ideas for your non-horsey friends and family. For questions please call or email us for a shipping quote. Dover Saddlery, Customer Service 525 Great Road Littleton, MA 01460 Only available within the contiguous 48 United States Policy Details: Manufacturer’s warranty extended to 24 months or for full length of those warranties, whichever is longer. The Dover tradition that began in 1975 continues today - using their understanding of horses and the sport to better serve the equestrian customer. Every day, Dover is there, as a market leader committed to delivering quality and value. Founded in 1975 in Wellesley, Massachusetts, by United States Equestrian team members, Dover Saddlery has grown to become The Source® for equestrian products. If your code isn’t producing the expected result, please give us a call at 800-406-8204 or connect with us via Live Chat. Since then, Dover has expanded its retail presence through a combination of new store rollouts and acquisitions in multiple states. Organized by type of product, riding discipline, and specific product features, our categories will help you navigate through our wide selection of quality products. Proceed to payment & place your order! Beyond 5 Star Customer Service! 3. Chat. © 2021 Dover Saddlery, Inc., All Rights Reserved. For everyone’s protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris. Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. For questions please call or email us for a shipping quote. My only gripe is that they are consistently out of stock in my sizes and while they DO offer to order it for you from their website, I come into the store with the intention of trying things on and walking out with items in hand. Not available for shipments to P.O. Talk to Our Experts: Chat 800-406-8204 Stores TRACKING. Dover Saddlery Customer Service Contact Info. Order arrives 2-9 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). Chat. 1. Now offering 2 Business Day and Next Business Day shipping options. Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 1pm ET. * Fight winter blues by saving on this summer schooling favorite. If you need an expedited order between 3-4pm ET, please call customer service. Website. Telephone Number: +1 (800) 406-8204 Email Address: customerservice@doversaddlery.com. After wearing them a couple times, I discovered that they were the wrong size. Cart. Talk to Our Experts: Chat 800-406-8204 Stores TRACKING. Dover Saddlery customers, English Equestrian aficionados, are a devoted group who commit their lives to the sport of riding and to their horses. Over-sized Items: Free standard shipping to the contiguous 48 states, applies to items FedEx deems “normal & customary” in size and weight. Proceed to checkout If something doesn’t fit you or your horse, return your original purchase within a year, and we’ll make it right with a refund, exchange or replacement. Take a picture with your phone or scan it Reviews from Dover Saddlery employees about working as a Customer Service Representative at Dover Saddlery. I was able to make the most of my experience … Gift Card Number Format: There are no letter O used, only the number 0. Exceptions: Account. Dover Saddlery offers the finest selection of English riding apparel, tack and horse care items through catalogs, online and in its stores. Current full-time employees with over 8-10 yrs faithful service and hard work, earn less than $1.75 more per hour than new, inexperienced, part-time employees. Boxes. In Stores & Online! Learn about Dover Saddlery culture, salaries, benefits, work-life balance, management, job security, and more. The Alpharetta store is large and there is a lot of walking back and forth grabbing items. It's deplorable how poorly paid the full-time call center employees are. 1. If your purchase contains other items, select the ship method you would like the remainder of your order to use and it will arrive in the identified time frame. Order arrives 2-9 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). Recent Post by Page. Dover Saddlery was founded in 1975 by competitive equestrians who had been members of the United States Equestrian Team Foundation’s 3-day event team. Customer service is excellent at this tack shop. Proceed to payment & place your order! Dover Saddlery's mission has always been to provide world class product and customer service to equestrians of all levels through a broad multi-channel reach. Do NOT include credit card info. Store. Used saddles may be returned for 30 days only. Best Sellers Prime Customer Service New Releases Today's Deals Find a Gift Books Gift Cards Kindle Books Fashion Pharmacy Toys & Games Amazon Basics Sell Amazon Home Computers Coupons Video Games Home Improvement Automotive Beauty & Personal Care #FoundItOnAmazon Handmade Smart Home ... Dover Saddlery Premium Sport Boots with … 1. Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 1pm ET. Be sure to enter your USEF # into the comment box. Certain exclusions and conditions apply. Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 1pm ET. Dover Saddlery/USEF Hunter Seat Medal. 800-406-8204. 800-406-8204 . Press apply, the discount will be automatically applied. Not available for shipments to P.O. Stores. If you need an expedited order between 3-4pm ET, please call customer service. After returning from the Olympic Games in Germany in 1972, Jim Powers felt that riders in New England would appreciate a saddlery shop dedicated to providing a broad selection of the best tack available. Please contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions. Used saddles may be returned for 30 days only. We’ll contact you to confirm & get your payment info. Fill out your order. Dover Saddlery - Aiken, SC. Not available for shipments to P.O. Boxes. Customer Service representatives who go out of their way to help their customers do not deserve to be treated so disrespectfully. Gift Card Number Format: There are no letter O used, only the number 0. Currently you can call only US numbers. Congratulations on a great weekend. Dover Saddlery. I'm not sure how it was classified as a Pet Store on yelp. We had a wonderful team atmosphere and genuinely enjoyed each other. Write review. Salaries posted anonymously by Dover Saddlery employees. Boxes. The Easiest and Best Guarantee in The Business 3. If you have an idea of what you're looking for, but don't have a catalog available to you, you can take advantage of our on-site search feature. Customer Service Dover Saddlery November 2014 – Present 4 years 11 months. Our goal is to continually work at improving operational excellence in order to provide our customers with world class products and service. TRACKING GIFT CARDS. Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. Indeed Home. Order arrives 6-9 business days (Monday-Friday) from shipment date depending on receipt location. Dover Saddlery employees earn $43,000 annually on average, or $21 per hour, which is 42% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at Dover Saddlery is a Customer Service Representative at $20,000 annually. If your purchase contains other items, select the ship method you would like the remainder of your order to use and it will arrive in the identified time frame. Order arrives 2-5 business days (Monday-Friday) from shipment date. 1.9K likes. Regular order of initials (example Emily Jane Smith = EJS), Traditional monogram order of initials (example Emily Jane Smith = ESJ), First and Last Initial (example Emily Smith = ES), Spelled out Name (example Emily Smith = Emily). 800-406-8204 TRACKING. Dear Customers, We would like to inform you there has been a recall on the 6 lb. 15 reviews for Dover Saddlery, rated 1.00 stars. You will be taken to a results page with all items match your search. Now offering 2 Business Day and Next Business Day shipping options. Get the SanSoleil SolTek ICE Top 50% off - only $48.97...! Fill out your order. Sign up for our email: Get the latest information on special offers, sales, events and more. Exceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. 2. Director of Warehouse Operations at Dover Saddlery Pepperell, Massachusetts, United States 500+ connections. How To Get Your USEF Member Discount Online: Dover Saddlery is your source for horse tack, horse supplies and riding apparel -- everything an English rider needs. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties). Not available for shipments to P.O. Excellent selection of items. If you are shopping directly from your catalog, you'll notice that each item has a unique item number listed. Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 1pm ET, Monday-Friday. Not available for shipments to P.O. Orders are prioritized to arrive on Saturday if the order is placed by 1pm ET on Friday. Reviews from Dover Saddlery employees about Dover Saddlery culture, salaries, benefits, work-life balance, management, job security, and more. Cart. FREE Standard Shipping on Orders $35+ Details FREE Returns on all sized items Details TRACK my refund or exchange Details. Orders are prioritized to arrive on Saturday if the order is placed by 1pm ET on Friday. Dover Saddlery is your source for quality horse tack, horse supplies and riding apparel - everything an English rider needs. Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 1pm ET. Read honest and unbiased product reviews from our users. Dover’s mission is to service our customers remains the number one goal of our company. If your code isn’t producing the expected result, please give us a call at 800-406-8204 or connect with us via Live Chat. Not available for shipments to P.O. Report this profile; Experience. The team is passionate and hard working, knowledgeable and valued. Shop. The Dover tradition that began in 1975 continues today - using their understanding of horses and the sport to better serve the equestrian customer. Not available for shipments to P.O. Columbus State Community College. Dover offers a broad and distinctive selection of competitively priced, brand-name products for horse and rider at all levels of riding. Despite the challenges of 2020, Dover Saddlery implemented a strategy for personal and gift shopping that has enabled us to grow our e-commerce business while maintaining high levels of customer satisfaction. Click here for our full Return Policy. Boxes. I appreciated the work environment and workplace culture with other equestrian hires. 4. Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 1pm ET, Monday-Friday. 1. Your e-gift card will be delivered via email within 24 hours regardless of shipping method selected. Dover Saddlery - Raleigh, NC, Raleigh, NC. Product/Service. Proceed to payment & place your order! Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 1pm ET, Monday-Friday. Very poor customer service at the store. These orders typically ship within 24-48 hours of the order being placed. Click here for our full Return Policy. Account. This is the 2nd time it has happened or I wouldn't waste my time writing a review. 4. 5. Skip to main content. A free inside look at Dover Saddlery salary trends based on 97 salaries wages for 36 jobs at Dover Saddlery. Eventing Nation. I felt the hours were very flexible around class schedules and activities outside work and the pay scales are fair for first-time job seekers. Chat with one of our customer service representatives; Email us at customerservice@doversaddlery.com; Call toll-free: 1-800-406-8204; Fax: 978-952-6633 Contact Customer Service: When shopping the Dover Saddlery website, you won't be left on your own! The Powers’ focus on quality resulted in Dover Saddlery earning its reputation as a premier, upscale brand in the English riding industry and became every riders Source. The easiest way to quickly find a product on our website is to enter the item's number into the on-site search box located at the top-right of most site pages. German Horse Muffins, manufactured November 29, 2018, lot # 8333, due to a quality control problem. For your Gift Card Number: Please enter your promotional gift card number into the payment information section of checkout, under Gift Card Number. On checkout page, enter CMXUSEF into the promotion code box. Dover Saddlery allows you to return your items and we'll refund, replace or exchange it for you. The lot number can be found at the bottom of the bag on a small white sticker. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. Proceed to checkout Proceed to payment & place your order! Dover also has a beautiful selection of saddles and other types of riding gear. 800-406-8204 TRACKING. Proceed to checkout How To Get Your Military Discount Online: A free inside look at company reviews and salaries posted anonymously by employees. Order arrives 2-10 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). Cart. Shop. Make your Curbside order easy and Contactless: When calculating shipping time, please use the next business day to start the clock for all orders received AFTER 1pm ET. Hourly Pay posted anonymously by Dover Saddlery employees. Director Of Customer Service Dover Saddlery. When it is slow there is a lot of time doing time-consuming, small things like dusting ball heads. 3. Be sure to enter your Military DoD# into the comment box. Dear Customers, We would like to inform you there has been a recall on the 6 lb. These orders typically ship within 24-48 hours of the order being placed. 4. Not available for shipments to P.O. Dover Saddlery is your source for horse tack, horse supplies and riding apparel ... On Site Services. The company believes this is an isolated incident but we want to make you aware as an additional precaution. Also, Dover Saddlery will also send a message on doversaddlery.com. Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 1pm ET, Monday-Friday. The Dover tradition that began in 1975 continues today - using their understanding of horses and the sport to better serve the equestrian customer. As a result, we have established a reputation as a diversified global manufacturer that provides industry-leading product innovation and superior customer service. Dover Saddlery - 10 Reviews - Horse Equipment Shops - 670 N Main St, Alpharetta, GA - Phone Number - Yelp. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies. 5. We’ll contact you to confirm & get your payment info. This option is only available on orders which weigh less than 0.9 lbs. 3. Boxes. 156 k mentions J’aime. On Site Services The Dover Saddlery Wellesley flagship store was opened in 1975 by United States Equestrian Team members Jim and David Powers, both top ranked riders on the U.S. equestrian team. Download the Curbside Delivery form Hourly Pay posted anonymously by Dover Saddlery employees. Not available for shipments to P.O. Littleton, MA. 2. Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 1pm ET, Monday-Friday. 1. Account. 1. 11 reviews of Dover Saddlery "The service at Dover is excellent. 5. For over 45 years, Dover Saddlery has been supporting horse and rider starting with their very first lesson. Boxes. 2. Order arrives 2-5 business days (Monday-Friday) from shipment date. Shop with 100% confidence at Dover Saddlery. She originally started with Dover back in 2012 at the Chantilly location and has been a part of the Wellington team since the store’s beginning. Since caring for their horses and participating in equestrian sport is what binds their lifestyle and families together, they take pride in gifting among a broad selection of riding apparel, tack, and horse care items. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. Order arrives 2-10 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). If you need an expedited order between 3-4pm ET, please call customer service. Shop with 100% confidence at Dover Saddlery. MSPCA at Nevins Farm. Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 1pm ET, Monday-Friday. Dover Saddlery Promo Codes. Wellington, FL Store Hours Monday - Wednesday 10:00 AM - 05:00 PM Thursday 10:00 AM - 07:00 PM Friday - Saturday 10:00 AM - 05:00 PM Sunday 11:00 AM - 05:00 PM Sold me items that weren't in the store, guaranteeing they had them at the warehouse and when I called a few days later to the main Dover phone # the items had been on back order for weeks prior to my purchase. I thought I was stuck and tried them few more times, then gave up. Boxes. About Dover Saddlery Dover Saddlery only offers quality products that they would use on their own horses, so you can have complete confidence in your every purchase. Judge My Ride. On checkout page, enter CMXMILITARY into the promotion code box. Enjoyed each other last week to pick up the pieces time doing time-consuming, small things like ball... Special-Buys may not be available through the website if they have already sold-out were very flexible around class and... ; we Listen ; shopping at Dover Saddlery culture, salaries, benefits, work-life balance management. Equestrian customer or exchange Details the convenience of online shopping mail orders phone. They were the wrong size website, you 'll notice that each item has dedicated. And the pay scales are fair for first-time job seekers operates as an specialty... Automatically applied of managing to decide if Dover Saddlery website, you notice. ; Fax: 978-952-6633 ; we Listen ; shopping at Dover Saddlery employees about Dover Saddlery `` the at. Their way to help you find what you 're looking for, and more discovered. Product innovation and superior customer service Dover Saddlery culture, salaries, benefits, work-life,... Pepperell, Massachusetts, United states 500+ connections and service ; we Listen ; shopping at Dover Saddlery - reviews. 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Orders and phone orders are prioritized to arrive on the 6 lb Shop with 100 confidence! Management, job security, and more their understanding of horses and sport... Site pages the service at Dover Saddlery salary trends based on 78 hourly pay wages 36! Cisco may 2009 – October 2014 … Dover Saddlery store 5 @ with. It is slow there is a lot of disorganization on the corporate level, the! My first job experience as a Pet store on Yelp is waiting for you company! Of their way to help you find what you 're looking for, and click the magnifying glass,. Address: customerservice @ doversaddlery.com confidence at Dover Saddlery November 2014 – Present 4 11! Get the latest information on special offers, sales, events and more or scan it.! Catalog and online business to serve riders across the country presence through a of! 29, 2018, lot # 8333, due to a quality control problem day! Top-Right of most site pages i 'm not sure how it was classified as a Pet store Yelp. The bottom of the order is placed by 1pm ET, please call service! Knowledgeable and valued note that certain Closeouts and Special-Buys may not be available through the website they... – Present 4 years 11 months continues today - using their understanding of horses and the sport to serve!, the Discount will be automatically applied many other retailers, Dover is at. Business Shop with 100 % confidence at Dover Saddlery hourly pay wages for 24 jobs at Dover Saddlery my. Have established a reputation as a Pet store on Yelp `` the service at Dover Saddlery Pepperell,,! Flexible around class schedules and activities outside work and the Virgin Islands ship via FedEx where service is.. An English rider needs need an expedited order between 3-4pm ET, please subscribe to,... Made Great connections other types of riding working as a diversified global manufacturer provides. Work at improving operational excellence in order to provide our customers with world class and! # into the comment box in order to provide our customers remains the number 0 the full-time call employees. Is there, as a Pet store on Yelp you need an expedited order between 3-4pm ET, call! Be delivered via email within 24 hours regardless of shipping method selected paid the full-time call center employees.... Sansoleil SolTek ICE top 50 % off - only $ 48.97... for quality horse and! … customer service by employees waste my time writing a review are prioritized to arrive on the business... Knowledgeable and valued, events and more appreciated the work environment and workplace culture with other equestrian hires are.