employee first, customer second hcl

It Brings IT And Engineering Services Expertise Under One Roof To Solve Complex Business Problems For Its Clients. HCL Technologies - Employee First, Customer Second 1. HCL Technologies: Employee First, Customer Second case study (referred as “Efcs Hcl” for purpose of this article) is a Harvard Business School (HBR) case study covering topics such as Leadership & Managing People and strategic management. HCL Technologies, a major Indian IT services company, rolled out a radical new strategy, "Employee First, Customer Second" (EFCS) in 2005. Vineet Nayar, the CEO of HCL came up with an utterly new philosophy and plan. If you want to continue this discussion or have a follow up question, please post it on the network. The strategic goals for EFCS were to … He made a philosophy Employee First Customer Second. He wanted HCL to be a unique employee organisation where employees have full freedom to share their opinions and give decisions. HCL Technologies, a major Indian IT services company, rolled out a radical new strategy, “Employee First, Customer Second” (EFCS) in 2005. One such idea - putting employees first and customers second - sparked a revolution at HCL Technologies, the IT services giant. Quick Facts 3. Employee First Customer Second “World’s most modern management idea” For tune Magazine 2. HCL Technologies, a major Indian IT services company, rolled out a radical new strategy, “Employee First, Customer Second” (EFCS) in 2005. EMPLOYEE FIRST- CUSTOMER SECOND.pdf (2.26 MB, 2169 views) This discussion thread is closed. putting employees first, HCL could create a culture that attracted and retained creative employees. HCL transformed its business by practicing radical transparency and increasing the autonomy of individual development teams. HCL also turned HCL technologies, a tech solutions company that was started in India is pioneering new forms of management and internal practices that truly do put the employee first. Question: Employees First Customer Second At HCL HCL Technologies Has Revenues Of $4.3 Billion And Employs Over 80,000 In 31 Countries. Quick Facts HCL Technologies is a leading global IT services company with over $2 billion revenues. 4. Their website is filled with interesting information about their culture of 'ideapreneurship' which puts employees at the forefront of innovation, their employee-centric mission statement and their … Employee First Customer Second. Putting the customer second may sound heretical, but it worked. HCL Technologies, a leading Indian IT services firm, rolled out a revolutionary new strategy, "Employee First, Customer Second" (EFCS) in 2005. 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