Burlingame, CA or remote . Please email your resume to nic@pixilated.com and we will follow up with you shortly on next steps. As a Customer Success Manager for National Accounts, you’ll be managing a few of our Enterprise/Named clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Feel free to modify this template to meet your company’s needs. Upscope is a SaaS company providing no-download, instant and interactive screen sharing for supporting customers like never before. The ideal candidate will have past experience working with large, complex organizations in the [redacted] industry. The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology, to deliver key service outcomes for customers in either a B2B or B2C environment. Job email alerts. Salary estimates are based on 7,171 salaries submitted anonymously to Glassdoor by Customer Success Director … Gainsight is a large (500+ employees) and growing SaaS company. Position Title Director of Customer Success. Search and apply for the latest Director of customer success jobs in Deer Park, NY. Director of Client Services Job Description Directors of client services are responsible for maximizing customer satisfaction and engagement with their company’s products or services. Go direct to Upscope co-browsing and see it in action. Eye opener: Using something like Intercom, Zendesk, LiveChat...? and outcomes (e.g., renewals, up-sell, etc. The low-stress way to find your next customer success director job opportunity is on SimplyHired. The Customer Service Director manages a departmental sub-function within a broader departmental function. They serve as managers, mentors, and thought leaders who oversee customer support. Job Description. Guide the recruiter to the conclusion that you are the best candidate for the director, customer success job. There are over 16,783 customer success director careers waiting for you to apply! Apply to Director Customer Success jobs now hiring on Indeed.co.uk, the world's largest job site. Job Type(s) Full Time; Job Description. They'll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. Typically reports to top management. Our software platform (called PixiCloud) has also allowed us to scale our local services on a national level through e-commerce and licensing. Apply below. A quality Customer Success Manager candidate will have education, certification and training appropriate to your industry. Customer Success Managers coordinate Customer Success staff and perform a variety of duties, such as analyzing complaints, developing new procedures and implementing customer retention campaigns. Competitive salary. The best customer success managers are cross-functional, and it’s best to highlight this expectation in the job description. We are a Silicon Valley based startup that has more than doubled in size every year since inception. It builds customer success managment software. Responsibilities. This is a very good description to use for a company that prioritises customer success and is hiring for large accounts. They work closely with other departments and analyze data involving customer reviews and experience with products or services. 2+ years customer success or account management experience in a SaaS or software company. Search 2,378 Director Customer Success jobs now available on Indeed.com, the world's largest job site. We are an all-virtual company that connects through a variety of online organization tools and digital platforms throughout the day. Represent the voice of the customer to provide input into every core product, marketing and sales process, Collaborate closely with team members support renewals and expansion opportunities, Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support, Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers, Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements, Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base, Being the main point of contact between the company and a number of named enterprise accounts. CRM Director job description. Headspaces Customer Success team engages our corporate customers to drive Headspace adoption and demonstrate ongoing value. Hiring Customer Service Manager job description Post this Customer Service Manager job description job ad to 18+ free job boards with one submission. A Customer Success Manager usually has a bachelor's degree in business, technology or related field. Similar titles include Customer Relationship Manager, Client Relationship Manager, CRM Manager. This position is designed for an experienced Customer Success Manager who has a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven. Focal Systems is the industry leader in retail AI solutions. This way, you can position yourself in the best way to get hired. The director assists the customer service lead officer in planning, formulating and developing customer service policies and procedures. The Customer Success Director will be responsible for the relationship with our… Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Director of Customer Success Job Description Template. Directing and coordinating in the customer service activities of the organization is the customer service direct… The national average salary for a Customer Success Director is $122,091 in United States. This critical function is responsible for onboarding new customers by engaging executive teams in the launch, driving ongoing adoption, and managing renewals. Pixilated was founded in 2011 in Baltimore, Maryland as a local photo booth services company with a vision to change the landscape of the industryWith a growing base of B2B customers using photo booths as part of their event marketing strategy, we developed a cloud software solution to manage event photo campaigns -- including branding, messaging, social sharing, and lead capture. Define and optimize customer journey; Define the vision of a Red Carpet experience Standardize the template for a … Our company is looking for a Director of Customer Success to join our team. Leverage your professional network, and get hired. The Upscope CSM will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product. The Upscope CSM will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product. The main purpose of the Director of Customer Success role is to raise awareness of HCL and SystemView in our target audience, to surprise and delight customers, drive adoption, turn customers and end users into advocates to yield negative churn, and aim at no installed customers ever wanting to exit the SystemView global hospital network. Client Success Director - Sales BrkThru Digital is a quickly growing, digital marketing services company with 70+ employees and counting. Director Customer Success Jobs - January 2021 | Indeed.co.uk Skip to Job Postings , … ... you can reach across the internet to click for your customer on their screen without any downloads. Full-time, temporary, and part-time jobs. Additionally, Customer Service Director align customer service activities and initiatives to support and enhance the objectives of the organization. What You'll Do At Upscope, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention … - Enhance the effectiveness and efficiencies of processes and systems. The job of the Customer Service Director is a highly specialized position for directing employees engaged in accepting and receiving inquiries and calls, evaluating, investigating, and settling claims and complaints of customers. Responsibilities: Project-managing and monitor the implementation process, delivering best-in-class customer service and meeting every milestone; Successful Customer Success Managers establish themselves as trusted advisors with strong domain knowledge in their industry. Director of Customer Success. It’s actually very simple. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base. Requires a bachelor's degree or its equivalent. Their CEO is a thought leader in the industry. testimonials, case studies), Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities, Marshall resources across the Headspace org as needed to support customers needs, Represent the voice of the customer to inform our sales process and product roadmap, 3+ years in a Customer Success, Relationship Management, Account Management, or similar role, Experience working with large enterprise customers, Exceptional communication skills, highly organized, collaborative and detail oriented, Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals, Empathetic, positive attitude with a desire to help our customers reach their goals, Results-driven mentality, with a bias for speed and action, Strong analytical skills, with the ability to translate data into insights. Understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom and Survicate. Do you want to join Team Pixilated? Thank you for your interest in Pixilated! CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Director of Customer Success. Below are several job descriptions which cover this range. We are looking for a Director of Customer Success, to lead a team of high-performing Customer Success Managers in our London office to service our innovative and fast-growing customers. This is a good description to use for smaller startups with a dedication to customer success but who need employees to work across other areas. Apply below. We’re searching for a Director of Customer Success! Today’s top 1,000+ Director Of Customer Success jobs in United States. All team members look to customer success for input across all key decisions. Everything Changes Once you Add Pictures, Related: How Our Customer Success Manager Learned to Code in Weeks, Resource: Have Your Support Team HUG You By Giving Them Cobrowsing. It works with the rest of the Headspace organization to uncover new ways to make Headspace a part of everyday life and to improve our product. This is a good CSM description to use for companies where the account manager title has changed to customer success but where the company naturally understands the philosophy of focusing on customer outcomes. We now offer a line of self-service, shippable photo kiosks that are affordable and easy to use. Start a free Workable trial and post your ad on the most popular job boards today. - Recruit and manage future Customer Success Managers to support business growth. This person will work with the VP of Sales and the other sales managers to help shape and improve a customer’s journey and experience in working with RightNow Ministries. Thoughts on SaaS by the people behind Upscope Cobrowsing, Using something like Intercom, Zendesk, LiveChat...? Technical degree with 7-10+ years of experience in a Customer Success and/or Professional Services leadership role in a software company. Customer success is a relatively new concept. Proven track record of working in a customer facing role, Experience of working with Intercom or similar live chat platform useful but not essential, Have, or be willing to learn, basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms, Educated to degree level preferred but not essential, Experience working with, and managing, stakeholders and customers, A high level of accuracy and attention to detail is required, Excellent communication and interpersonal skills, Flexible approach, able to operate effectively with uncertainty and change, Driven, self-motivated, enthusiastic and with a "can do" attitude, Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed, Enable successful roll-out of Headspace to customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person, Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement, Identify opportunities for customers to act as Headspace advocates (e.g. Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by: It's now possible to see what your customer sees, instantly. Do you want to join Team Pixilated? ). Analyze customer data to improve customer experience. Compare this description to Gainsight and notice how Gainsight prioritises certain terms. This job is for a CSM for national accounts but it's not a re-labelled account manager, there is some overlap but the wording and order of the sentences tells you that customer success is core to everything they do (naturally!). See salaries, compare reviews, easily apply, and get hired. 3+ years managing a Customer Success team in a fast-paced, dynamic environment. The job requires a complex skillset, which includes leadership, communication abilities, analytical thinking, creativity and IT skills. Everything Changes Once you Add Pictures, How Our Customer Success Manager Learned to Code in Weeks, Have Your Support Team HUG You By Giving Them Cobrowsing, Delivering and communicating ROI for our clients, throughout the customer lifecycle, Being the trusted partner for the customer on use-case and product functionality, Quarterbacking experiences by various cross-functional teams at Gainsight, on behalf of the customer, Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role, Experience in working with complex, multi-divisional, multi-geographical customers, Impressive executive presence and communication abilities, Ability to create structure in ambiguous situations and design effective processes, Passion for technology and for being a part of a fast-growing SaaS company, Experience working with cross-functional teams (e.g. On the one hand you have companies dedicated to customer success at a deep core strategic level and this impacts every part of their business. Customer Success Manager Responsibilities: Develop and manage client portfolios. Job Description: The Director of Customer Success will report to the VP of Sales. Some are account managers re-labelled as customer success managers, others go all in with the philosophy and many partly implement it. We need someone who can help us understand our customers to enable customer retention and drive the refinement of our product. As a core Pixilated team member, you'll work with everyone (we’re a small team), but most of your time will be spent working with the founders. Entrepreneurial spirit, creativity, and grit are essential qualities to fit in well on our team. Note: As it's still developing, the CSM has more input into the road map than might be expected at a larger organisation. Experience with Excel preferred, Strong PowerPoint/Keynote skills. Customer Advocate in Livingston, MT Posted on: 1/12/2021 Customer Success Associate in Livingston, MT Posted on: 1/12/2021 Director of Mailing Services in Bozeman, MT Posted on: 12/31/2020 Director of Mailing Services in Livingston, MT Posted on: 12/31/2020 Customer Success Director- Product in Livingston, MT We model our sales approach like many other “Software as a Service” (SaaS) organizations. Filter by location to see Customer Success Director salaries in your area. This is for smaller SaaS companies looking for customer success managers that are willing to wear several other hats including more general support and onboarding work. That said, some companies have been practising customer success without the label for a while. Some companies grow with it in their DNA and others are looking to incorporate it after. Proven leadership talent and experience. 16,783 customer success director jobs available. While above, Gainsight straight off talks about customer outcomes and ROI, Headspace has more of an account manager description but one which clearly shows a passion for customers. New customer success director careers are added daily on SimplyHired.com. Verified employers. Sustain business growth and profitability by maximizing value. We are looking for problem-solvers and self-starters that will hold themselves accountable in a laid-back atmosphere with a flat management style. Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. Pardeep overlooks growth at Upscope cobrowsing and loves writing about SaaS companies, customer success and customer experience. At Upscope, the customer success manager will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. The core philosophy of Upscope is around customer success, so there's a commitment within all tasks to that strategy. In between are smaller startups applying customer success as best they can but naturally the CSM ends up wearing many hats more often associated with support, sales and UX. - Function as the voice of the customer and provide internal feedback on how Clarivoy can better serve our customers. Passion for customers and their success. Here’s the job description that I created for the Director of one of our high-touch teams. Customer-first mentality; ability to empathise and build customer loyalty. On the other hand there are companies trying to introduce customer success as a new concept to their existing account management departments. Headspace has 200+ employees and is rapidly growing. Free, fast and easy way find a job of 918.000+ postings in Deer Park, NY and other big cities in USA. You'll find that sometimes it's account management re-labelled and slightly adjusted. Upscope is for supporting customers like never before using instant interactive screen sharing. Job Description: Key Responsibilities Of Director Customer Experience (CX) Role Of A Director Customer Experience (CX) Director of customer experience (CX) is a leadership role, required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals. As the Director of Customer Success, you will build and lead the customer success team, including Solution Architects, Professional Services and Technical Account Management. Sales, Product, Marketing, Services). You'll report directly to the CEO. Experience with Adobe InDesign or Illustrator preferred but not required, Comfort in a startup environment we move quickly and wear many hats in a dynamic environment. Customer feedback to inform product development and marketing, Build operational systems around fulfillment, onboarding, and training, Salary: Please apply for more information, Check Out Our Virtual Event Trends Report. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) New Director Of Customer Success jobs added daily. Company Description. The Customer Success team will help drive the technical portion of a sale as well as ensure GitLab customers successfully adopt the product with a positive experience, driving growth for GitLab … This CRM Director job description template is optimized with specific job duties and requirements to help you attract and hire qualified candidates. 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